RETURNS
All returns must posted to us within 30 days of receipt. All returned items must be in new and unused condition, with original packaging remaining intact.
RETURN PROCESS
To return an item, please fill out the returns form, and place inside the return packaging. Once item & form are securely packaged, send to the following address:
Model Universe Returns
3 Hagley Court North
The Watefront
Dudley
DY5 1XF
United Kingdom
Please note, you will be responsible for all return shipping costs. We strongly recommended that you use a trackable shipping method to return your item.
REFUND/EXCHANGE PROCESSING TIME
After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least 2-5 working days from the receipt of your item for your refund or exchange to be processed. We will notify you by email when your refund or exchange has been processed.
EXCEPTIONS
The following hazardous items cannot be returned or exchanged:
DEFECTIVE/DAMAGED ITEMS
For defective or damaged items, please contact us by email to arrange a refund/exchange. Return shipping cost are covered by us in this scenario.
QUESTIONS
If you have any questions concerning our returns policy, please contact us.
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