MODEL UNIVERSE DELIVERY RATES & INFO
Order Processing Time
All Model Universe orders received before 13:00 Monday-Friday are dispatched the same day, orders received after 13:00 will be dispatched the next working day. However, if an order is not in stock and has to be ordered in, processing can take up to 5 working days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days at most. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
We deliver to the following areas:
United Kingdom
Australia
Canada
Europe
Hong Kong
Japan
New Zealand
Singapore
South Africa
United Arab Emirates
United States
Delivery Rates & Times
UNITED KINGDOM
- Tracked 48 (2-3 business days) — £2.99 (FREE on orders over £50)
- Parcelforce express24 (1 business days) — £4.99
EUROPE
- Parcelforce Euro Priority (3-4 business days) — £14.99
- DHL Express (1-3 business days) — £29.99
UNITED STATES
- Parcelforce Global Priority (3-4 business days) — £18.99
- DHL Express (2-5 business days) — £39.99
CANADA
- Parcelforce Global Priority (3-4 business days) — £17.99
- DHL Express (2-5 business days) — £39.99
AUSTRALIA
- Parcelforce Global Priority (3-4 business days) — £18.99
- DHL Express (2-5 business days) — £32.99
REST OF THE WORLD:
- Parcelforce Global Priority (3-4 business days) – £22.99
- DHL Express (2-5 business days) — £39.99
*Rest of the world includes Hong Kong, Japan, Singapore, India, New Zealand & United Arab Emirates
Delivery confirmation & order tracking
You will receive a delivery confirmation email once your order has been dispatched containing your tracking number(s). The tracking number will be active within 24 hours.
Lost Shipments
If your order does not arrive 30 days after dispatch, please let us know via email at [email protected] If after consultation with courier we conclude that your order is lost, we will offer you a full refund, exchange or replacement.
Damaged Shipments
If your order was damaged when received, please let us know via email at [email protected] We will then file a claim with the courier on your behalf, and offer you a full or partial refund (depending upon the severity of the damage), exchange or replacement.
Returns Policy
Our Returns & Refund Policy provides detailed information about options and procedures for returning you order.
Duties & Tax for orders delivered outside UK
All orders delivered to regions outside the UK are sold exclusive of VAT. Duties and taxes are charged by Customs in the destination country and the receiver is responsible for paying them.
Last updated: 21st April 2022
