Order Processing Time

All Model Universe orders received before 13:00 Monday-Friday are dispatched the same day, orders received after 13:00 will be dispatched the next working day. However, if an order is not in stock and has to be ordered in, processing can take up to 5 working days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days at most. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Delivery Rates & Transit Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery Method Estimated Delivery Time Delivery Cost
Hermes Tracked 2-3 Business Days £2.99*
DHL Express 1-2 Business Days £5.61
DHL Express Int 2-4  Business Days £18.99 – £35*

*Free delivery if order value exceeds £100. **International delivery costs vary depending on destination country.

Delivery confirmation & order tracking

You will receive a delivery confirmation email once your order has been dispatched containing your tracking number(s). The tracking number will be active within 24 hours.

Lost Shipments

If your order does not arrive 14 days after dispatch, please let us know via email at [email protected] If after consultation with courier we conclude that your order is lost, we will offer you a full refund, exchange or replacement.

Damaged Shipments

If your order was damaged when received, please let us know via email at [email protected] We will then file a claim with the courier on your behalf, and offer you a full or partial refund (depending upon the severity of the damage), exchange or replacement.

Returns Policy

Our Returns & Refund Policy provides detailed information about options and procedures for returning you order.

Duties & Tax for orders delivered outside UK

All orders delivered to regions outside the UK are sold exclusive of VAT. Duties and taxes are charged by Customs in the destination country and the receiver is responsible for paying them. 


Last updated: 31st January 2021