Frequently asked questions

Most items on our website are in stock and ready to send. Some are reserved or awaiting release from suppliers. Each product page shows its stock status and an estimated delivery date.

Pre-orders are charged when the model is released and ready to ship, not when you place the order. PayPal isn’t available for pre-orders, so please pay by card, Apple Pay or Google Pay.

Yes. Use our pre-order cancellation form and we’ll take care of it.

Send us the details and we’ll do our best to find it. Many models are made in limited quantities, so we can’t always secure one.

Yes. The stock level is shown on the product page. If you need more than the number shown, contact us and we’ll see if we can find more.

In-stock items are dispatched the same working day once payment has been received. Items ordered in from suppliers are dispatched within 2–5 days.

Orders are processed between 9am and 2pm, Monday to Friday, excluding public holidays. Orders placed outside these hours are processed on the next working day.

UK delivery is free on orders over £150, and £4.50 tracked below that. Express and next-day options are available at checkout. International delivery starts from £12.99. See delivery information for every region.

Yes, we deliver to more than 80 countries, including Europe, the United States, Canada, Australia, New Zealand, the UAE and South Africa. International orders are sent with taxes and duties pre-paid, so there’s nothing to pay on delivery. See all countries and rates.

You’ll get a confirmation email as soon as your order is placed. Once payment clears, a second email confirms we’re processing it. When it ships, a dispatch email tells you when it was sent and when to expect it.

Your dispatch email includes tracking. You can also log in and go to My Account › Orders, open the order and choose Track shipment.

The courier will leave a card saying when they’ll try again, and may leave your parcel with a neighbour. After three attempts the parcel comes back to us. If that happens we have to charge for delivery again, as the courier charges us to re-send it. Where possible, make sure someone is available to sign for your parcel.

Credit and debit cards, PayPal (including Pay in 3), Apple Pay, Google Pay, Amazon Pay and Link. We also accept cheques and postal orders by arrangement.

PayPal payments can take 1–2 days to clear, after which we dispatch your order. For card payments, make sure the billing address at checkout matches the address registered to your card. If they don’t match, further authorisation is needed and your order will be delayed.

Yes. Email [email protected] to let us know you’ll be sending a cheque or postal order. We’ll reserve the stock and dispatch once the funds have cleared.

Yes. Every £1 you spend earns 300 MU Points, which is 3% back towards future orders. See how MU Points work.

Most models are screwed to a display base to keep them safe in transit. Many collectors leave them on the base for display.

To remove the model, look underneath the base for the screws. A Phillips screwdriver usually works, though some need a flathead. Take care, as most models have small, delicate parts such as wing mirrors.

If you have any difficulty, contact us and we’ll help.

Models are hand-built and manufacturers work within set tolerances, so minor imperfections are normal. If your model has a significant defect, we’re happy to help. Read our returns policy for details.

Tell us within 14 days of delivery by emailing [email protected] with your order number and reason. The full process is on our returns & refunds page.

Email [email protected] or use our contact form. We’re available Monday to Friday, 9am to 6pm.

We’re an online-only shop with no physical store, so you can order 24 hours a day, every day of the year.