Carson Reflex Wheel Start 2.4Ghz Radio Set

Model Universe delivers to the UK, and overseas to Europe, United States & Canada. Orders received before 12p.m are usually dispatched the same working day, with others dispatched the following working day. Free UK delivery is available for orders above £50. Delivery costs are calculated in checkout.

UK Delivery:

• Hermes/Royal Mail (2-3 working days)
• DHL Express (1-2 working days)

Europe Delivery:

• DHL Express (1-3 working days)

USA & Canada Delivery:

• DHL Express (1-3 working days)

Customs Update:

All orders delivered outside the UK are sold exclusive of VAT. You may be subject to an import tax/duty. Unfortunately we have no control over these costs and they will depend upon the country importing the goods. Please contact your local customs office for more information on costs. You will be responsible for payment of any additional charges. If the additional charges are not paid, the items will be returned to us. If this happens, we will refund the item cost, but not the shipping costs.

RETURNS

All returns must posted to us within 30 days of receipt. All returned items must be in new and unused condition, with original packaging remaining intact.

RETURN PROCESS

To return an item, please fill out the returns form, and place inside the return packaging. Once item & form are securely packaged, send to the following address:

Model Universe Returns

3 Hagley Court North

The Watefront

Dudley

DY5 1XF

United Kingdom

Please note, you will be responsible for all return shipping costs. We strongly recommended that you use a trackable shipping method to return your item.

REFUND/EXCHANGE PROCESSING TIME

After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least 2-5 working days from the receipt of your item for your refund or exchange to be processed. We will notify you by email when your refund or exchange has been processed.

EXCEPTIONS

The following hazardous items cannot be returned or exchanged:

• Paint
• Glue

DEFECTIVE/DAMAGED ITEMS

For defective or damaged items, please contact us by email to arrange a refund/exchange. Return shipping cost are covered by us in this scenario.

QUESTIONS

If you have any questions concerning our returns policy, please contact us.